Guarantees
100%
SATISFACTION
GUARANTEED
We pride
ourselves on our
staff and our
service. If your
shopping
experience with
us is anything
other than
enjoyable please
give us the
opportunity to
put it right.
Damaged
goods or goods
received in
error
We make
every effort to
ensure that the
goods are
delivered to you
in perfect
condition, and
that we deliver
the correct
goods. We use
appropriate
packing and
arrange
appropriate
transport for
the goods, but
accidents can
sometimes
happen.
If any item does
arrive damaged
or the wrong
goods arrive,
please
contact us
within 21 days
of receipt to
arrange return
of the goods;
but do not
return goods
without
contacting us
- this procedure
ensures that you
receive a refund
or exchange for
the goods
without delay.
When we receive
the returned
goods, we will
immediately
credit your
credit card or
debit card for
the full amount
including all
delivery
charges, or
arrange for a
replacement to
be sent to you,
whichever option
you prefer.
If you
decide you do
not want the
goods
We want
you to be
totally happy
with your
purchases. In
the unlikely
event that an
item does not
meet with your
approval in any
way, then you
can return the
goods for a full
refund (excluding any delivery charges applied at the time of ordering) within 14
days of receipt,
as long as the
goods are
unused, still in
good condition,
and in their
original
packaging.
Please
contact us
as soon as
possible;
but do not
return goods
without
contacting us
- this procedure
ensures that you
receive a refund
for the goods
without delay.
When we receive
the items in
good condition,
in the original
packing, we will
immediately
credit your
credit card or
debit card.
However, we
cannot reimburse
you for your
return delivery
costs; we DO
NOT impose any
additional
handling fees*.
*Please note that for keyboards, we are unable to refund the
carriage charge element of the purchase price and need to charge an
additional £7.50 re-stocking charge to cover the additional costs associated
with the return of this item.
PRODUCT
GUARANTEE
All products are
guaranteed for a
period of 1 year
unless stated.
This guarantee
excludes faults
caused by
accident,
neglect or
misuse during
the period of
guarantee.
LOWEST
PRICES
GUARANTEED
We always aim to
offer you the
lowest price on
everything we
sell. It is
impossible to be
100% certain of
this at all
times so in the
unlikely event
you find the
same product at
a cheaper price
within the UK
mainland we will
do our best to
beat that price.
(All we ask is
that the product
is in stock, new
and of UK origin
- please
contact us
for further
details)
Payment &
Delivery
PAYMENT
All prices are
in UK £ sterling
and the price
you see on the
page is the
price you pay
(errors and
omissions
excluded).
Postage charges
are in addition
(see below).
Payments are via
credit card
using our fully
secure on-line
ordering
facility. Please
contact us
to discuss other
methods of
payment.
DELIVERY
.
In the unlikely
event that your
product appears
to be lost or is
damaged in
transit please
contact us
immediately via
email or
telephone on
0800 RU -
LEFT (0800 78 1
5338) - during
office hours or
-
(international
+44 7044 700
818).
In the very
unlikely event
that you find
the goods you
receive are not
the items you
ordered, or the
invoice does not
match the goods
delivered,
please
contact us
immediately. We
will rectify all
such errors at
our cost.
For details of our delivery charges, please see our
delivery page
All terms and
conditions are
covered under
and subject to
UK law. We
strive to ensure
that we exceed
all our
obligations
under the UK
consumer
protection laws
currently in
force.
These terms
and conditions
do not affect
your statutory
rights.
Trading
Information
The web sites
RU-LeftHanded.co.uk
and
JustLeftHanded.co.uk
are all operated
by:
RU-LeftHanded
PO Box 1056
Sandhurst
Berkshire
GU47 0ZW
UK
To
speak to us
directly, please
call 0800
RU - LEFT (0800
78 1 5338) -
freephone -
during office
hours or call
07044
700 818
(premium rate)
outside office
hours.
You can fax us
on 0870
133 0654 (local
rate) (+44 870
133 0654 from
outside the UK.)
Privacy and
Confidentiality
Keeping your
personal
information
private is
vitally
important to us.
We will never
rent or sell
your personal
information. We
will only keep
such information
stored about you
(whether in
electronic or
paper formats)
that is
consistent with
being able to
provide you with
a first class
service and meet
all our legal
and statutory
duties.
The only
information that
we collect and
hold is through
the order form
and the feedback
form. All such
as
information is
collected
lawfully and in
accordance with
the Data
Protection Act
(1998).
If you would
like to know
what information
we hold on you
or have any
other queries
then
please contact
our Data
Protection
officer.
We will take all
reasonable
measures to keep
any information
we have stored
about you safe
and secure, and
aim to meet all
our obligations
under the UK
Data Protection
Act (1998) and
the Code of
Practice for
Information
Security (BS7799
and ISO 17799)
Contacting
you by e-Mail
Except where we
need to contact
you regarding an
order, we
will not
e-mail you
unless you
specifically
request it. If
you do wish us
to keep you
up-to-date with
an occasional
e-mail about
changes to the
site or special
offers,
please click
here. We do
not make your
e-Mail address
or any personal
information
available to any
third parties.
Encryption and
security of your
credit card
information
Please
note that when
you place an
order on the RU-LeftHanded
website your
credit card
information is
transmitted in
an encrypted
format. We use
industry-standard,
SSL (secure
socket layer)
encryption.
We have selected WorldPay (the globally acknowledged and trusted leader in
secure, multi-currency Internet payment solutions) to process your credit
card transactions for your security and peace of mind when shopping on-line
with RU-LeftHanded.
For your
protection we
reserve the
right to
validate the
information you
provide prior to
dispatching your
order.
Complaints
Procedure
We hope that you
will find
dealing with RU-LeftHanded
to be a pleasant
experience.
However, if you
have any sort of
complaint
regarding our
services or
products, please
contact us using
one of the
following
methods:
